Feedback from consumers and outside sources is important in ensuring that services are continuing to meet consumer’s needs and for planning appropriate services. An important source of feedback is consumer complaints and these are welcomed and encouraged by The Station Ltd.
All complaints and comments are to be dealt with in accordance with Privacy and Confidentiality requirements. Where information needs to be passed on to others within the service in order to resolve the complaint, the permission of the clients, parent, person responsible or guardian is always requested and obtained.
The consumer has the right to use an advocate of their choice to negotiate on their behalf with the staff and/or management of The Station Ltd. This may be a family member or friend, or an agency such as the Older Person’s Rights Service or Disability Rights Service.
For more information on complaints or comments, or to make a complaint or comment, please complete the form below or contact us on:
Alternatively write to us at:
The Station Ltd.
GPO Box 2202
Sydney NSW 2001